Our customer support team works closely with clients to creatively leverage existing ProgressIQ functionality to meet the client’s needs. While ProgressIQ is not custom software, our team loves to abstract challenges for one customer into tools that can serve many.
Finding it difficult and expensive to maintain their custom-coded, in-house, ColdFusion solution from the late 1990s, one medical school decided to move their processes to vendor supported software. The school wanted to take advantage of a more modern LMS for pre-clinical courses and wanted to use the same rotations management software that its major teaching hospital system had adopted. ProgressIQ worked with them to integrate these new systems and to backload data from their old systems.
A major challenge for the client was to transition the custom workflows (developed over decades!) into a new system. While ProgressIQ is not custom software, our team loves to abstract challenges for one customer into tools that can serve many. (And our pricing model on this will surprise you!) Loving a challenge, our customer support team worked closely with the client to creatively leverage existing ProgressIQ functionality to meet the client’s needs. Where developing new ProgressIQ features would help the client and other clients, ProgressIQ created these features and made the new functionality available for all its clients.
ProgressIQ cannot guarantee that your college will be able to port all existing custom workflows. If we are not a good fit, we will be honest and tell you so. We CAN assure you that our experienced customer team will listen earnestly and creatively problem-solve while exploring your needs. It is our goal to ensure you get the full value from ProgressIQ.
